Tools and Support for Responsible Gambling at Crownpokies

Setting Limits and Taking a Break

We give every Crownpokies Aussie account a set of controls that sit in the account settings and apply before trouble starts. These include daily, weekly or monthly deposit limits, loss limits and wager limits, so spending can be capped at a figure a player chooses in advance. Once set, a limit cannot be bypassed by closing and reopening the account the same session.

Cooling-off periods

If a shorter break is needed, we offer a cooling-off period from 1 week up to 6 months. During this time the account stays open but play is paused, which gives space to step back without a permanent decision. Limits and cooling-off requests are confirmed through the account and take effect once submitted.

These tools exist for anyone, not only players who feel they have a problem, and we treat a limit request the same as any other account action.

Self-Exclusion and Outside Help

For players who need more than a pause, we offer self-exclusion for 6 months, 9 months, 1 year or indefinitely. Once self-exclusion is active, the account is closed to play for the chosen period and we do not market to it during that time. This sits apart from the shorter cooling-off option and is meant for a longer-term break from the account entirely.

We also point players toward Gambling Therapy, an outside support service, for anyone who wants to talk through their gambling with someone outside Crownpokies. Our own live chat and email team is reachable 24/7 if a player wants to ask how a limit, cooling-off period or self-exclusion works before setting one up, and the same channels can walk through the account settings where these tools are found.

Account access and the settings menu are covered in more detail on our sign-in page, and the general terms around deposits sit alongside payment details on our payment methods page.

The table below sets out the tools we offer and how each one is used in practice.

Each option covers a different need, from a short pause to a permanent account closure, and all are available to players aged 18 and over.